Last Updated: December 2025

At Savvy Martech, we maintain a fair and transparent refund and cancellation process.

1. General Rules

• All payments for digital services are non-refundable unless stated otherwise.
• Refunds are considered only in cases of non-delivery or inability to complete the project from our side.
• Once work has begun or milestones have started, refunds are not applicable.

2. Project-Based Refunds

No refund will be issued when:

• The client approves initial concepts or designs
• Work has already begun
• The project is delayed due to client-side issues
• Requirements change mid-way
• Results depend on platform algorithms (SEO, PPC, SMM, etc.)

3. Cancellation

• Clients may cancel with a 30-day written notice.
• Completed work before cancellation must be fully paid for.
• Advance payments are non-refundable.

4. Exceptions

A refund may be issued if:

• No work has begun
• No deliverables have been created
• Savvy Martech is unable to complete the project due to internal reasons

5. Refund Timelines

Eligible refunds are processed within 7–14 business days to the original payment method.

6. No Refunds For

• SEO services
• PPC services
• Social media management
• Website Development
• Mbolie Application Deelopment
• Monthly retainers
• Consulting or strategy
• Maintenance or AMC plans

7. Contact

Email: info@savvymartech.com